Cancelation and Refunds

Cancelation and Refunds

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Cancelation and refund policies differ based on the specific course category as outlined below. For questions regarding the cancelation or refund policies, please submit a case or send us an email at support@proactacademy.com.
Basic-level Classes (e.g., First Aid/CPR/AED, Skills Sessions, Babysitter's Training, BLS, ALS, etc.)

  1. Cancellation Policy:

    1. More than 2 weeks before the class session: Students may cancel without any penalty.
    2. Between 2 weeks and 48 hours before the class session: A cancellation fee of 50% of the session price will be charged.
    3. Less than 48 hours before the class session or no-show: The full session price will be charged.

  2. Rescheduling Policy:

    1. Up to 48 hours before the class session: Students may reschedule to another class session without penalty. Note that rescheduling may not be possible for all classes.
      1. Rescheduling may not be possible if it compromises the ability to conduct the class due to low enrollment.
      2. ProACT Academy reserves the right to deny reschedule requests on this basis.
    2. Less than 48 hours before the class session: Rescheduling requests will be subject to the same conditions as cancellations, with the full session price being charged if the student does not show up or cancels within this period. Rescheduling is not possible within this 48 hour window.

  3. No-Show Policy:

    1. Any student who does not attend an enrolled class without prior notice or a request for change or cancellation is not entitled to a refund, credit, voucher, or transfer to another class.
    2. Under no circumstances will a refund, change, or voucher be granted if there is no notice of absence before the class.
    3. Notice of 48 hours or more must be given to be eligible for a refund or rescheduling. Without such notice, the funds are forfeited, and the student must re-enroll in a new class.
Instructor-level Classes
Instructor-level classes may not be rescheduled or canceled for any reason. In the event of a cancellation, all tuition fees will be forfeited - no exceptions will be made to this policy. The American Red Cross requires that instructor-level classes have a minimum number of students to meet the course objectives. As a result, allowing instructor candidates to reschedule or cancel their enrollment would compromise the ability to conduct the course. Concurrently, in the event, an instructor-level class does not meet the minimum enrollment requirements, you will be given the option to reschedule to the next class, receive a credit, or receive a refund to the original form of payment.
Online Classes
All Online Only Courses are “All Sales Final”. This means that there is no refund and no reschedules for any Online Only courses. The purchaser agrees upon checkout that no refund will be provided, and no reschedules will be granted.
Medical-related Withdrawl
Medical withdrawals may be granted to students who experience a serious or unexpected physical or mental health condition, a serious or unexpected physical or mental health condition of an immediate family member who requires student care, or a death of an immediate family member that completely precludes a student from attending class and completing other academically-related activity.
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This medical withdrawal process is used after the 100% refund period of 15 days prior to the class start.


If a medical withdrawal is approved, tuition will be refunded based on the following schedules:


Basic-level courses offered in a blended-learning or instructor-led one-day session:

Students who are granted a medical withdrawal will be offered 100% tuition or class fee reimbursement as a refund or voucher credit.


Basic-level courses offered in blended-learning or instructor-led multi-day sessions*:

Withdrawal date (number of sessions attended) 

Refund Range

First session

100%

Second session

70-90%

3-4 sessions

50-70%

5+ sessions

30-50%


*Please note: intensive courses are not included in this policy. Students in an intensive course requesting a medical withdrawal will be evaluated on a case-by-case basis.


Instructor-level courses offered in a blended-learning or instructor-led one-day session:

Students who are granted a medical withdrawal for an instructor-level class will be offered 50% tuition or class fee reimbursement as a refund or voucher credit.


Policy Rules

Warning
Students may apply for a retroactive medical withdrawal up to 30 days after the end of the course in question. For applications submitted after the end of the term, transcript adjustments may be the only possible remedy; tuition adjustments may not be possible.

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Documentation is required for medical withdrawals requested after the 100% refund deadline.


Documentation requirements:

  1. In the case of pre-existing, recurring, or chronic health conditions, documentation must show that the recurrence or worsening of the condition(s) began after initiation of the term for which the withdrawal is requested. Approval will be granted on a case-by-case basis.
  2. In the case of a physical or mental health condition: A supporting letter from a licensed healthcare provider or healthcare records that correlate with and substantiate the request for the term of medical withdrawal. A licensed health care provider may include a licensed medical (e.g., physician, nurse practitioner, physician’s assistant) or mental health care provider (e.g., psychologist, counselor, social worker).
  3. In the case of death of an immediate family member: An obituary or other official record of death may be requested as documentation.




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Immediate family member 

A parent, guardian, sibling, spouse, child or other member of the student’s household. 
 

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